Refund Policy
RoutePilot Assist delivers digital access the moment you pay. Here's exactly when refunds are, and aren't, available.
1. Try the Free Trial First
Every new account (or, for Google Play installs, the free-trial offer on your chosen plan) gets a free trial before any money changes hands. Use it to confirm RoutePilot Assist works well for your device and workflow before buying a paid plan.
2. Digital Access — Purchases Are Generally Final
Because a purchase grants you immediate digital access (and, if you already have an active plan, adds days on top of it right away), purchases are generally final and non-refundable. Completing a purchase means you're asking for — and receiving — instant access, and you agree to that immediate performance.
3. When We Will Consider a Refund
At our discretion, we may refund a purchase for things like:
- A duplicate charge for the same plan and time period.
- A confirmed technical problem on our end that blocks your access and that we can't fix within a reasonable time.
Refund requests need to reach us within 7 days of the charge, at admin@yawdyvybz.click, with your account email and transaction details. Google Play purchases should instead be requested through Google Play's own refund process, since Google — not us — processes and holds that payment.
4. Chargebacks & Disputes
Got a billing concern? Talk to us first — we want to help. Filing a chargeback or payment dispute against a valid purchase instead of contacting us is a violation of our Terms of Service and can result in immediate, permanent loss of access with no refund, plus a permanent ban from the Service.
5. Contact
For any billing or refund question, email admin@yawdyvybz.click before doing anything else. We aim to respond quickly and resolve things fairly.